Shipping & Returns

Shipping

Every order ships from our warehouse in Hamtramck, Michigan. In-stock parts leave on business days, and you'll get an email with the tracking number as soon as the label prints.

Shipping options and costs are calculated by weight and destination and shown at checkout before you pay. Most orders ship free with standard ground delivery of 2 to 6 business days within the contiguous United States. Oversized items such as seats, cab glass, cylinders and tires may ship by a different carrier or service than small parts; if that changes the delivery estimate, the checkout will say so.

If a part in your order is temporarily out of stock, we'll email you with the expected date before we charge for it. You can wait, swap for an alternative, or cancel that line at no cost.

Returns: one year, including fit

You have 365 days from the day your order is delivered to request a return, and that includes fitment problems. Parts must be unused, uninstalled, and in their original packaging. Electrical parts that have been installed, and parts that were special-ordered for you, can't be returned unless they're defective.

To start a return, email cs@zbox.com with your order number and the reason. We'll reply with a prepaid return label and instructions. Please don't ship anything back before you have that authorization; unrequested returns can't be processed.

Once we receive and inspect the part, we'll refund your original payment method within 3 business days. If we sent the wrong part or it arrived damaged, we cover return shipping and will get the right part on its way as soon as you tell us.

Quality and warranty

Zbox aftermarket parts are manufactured to meet or exceed OEM specifications for fit, materials and performance, and every listing shows the OEM part numbers it replaces. If a Zbox-branded part fails under normal use within one year of delivery, we'll replace it or refund it.

Not sure it fits?

Before you order, check the "fits" list and the OEM numbers on the product page against your machine. If anything is unclear, email cs@zbox.com with your model and serial number and we'll confirm before you buy.

Full details are in our return policy.